Firstly, we apologise that our products have been delivered in an inferior condition. We work hard to ensure our products are beautifully designed, robust & as such are enjoyable.
Let's get the issue resolved quickly! To do so please follow these instructions:
- Create an email to our customer services team at firstname.lastname@example.org
- Please provide us with your order details i.e order number, address, or postcode
- Please tell us who you are - your Full name
- Please provide a description of the damage / fault - What damage is there? Where is the damage? How significant is the damage?
- Please provide photos of the damage by attaching to the email
We aim to respond within 24-48 hours, but please be aware during peak season these time frames may stretch. We appreciate your understanding in advance