We aim to offer a no hassle returns policy however our cancellation and return policy varies slightly between our many varied product ranges as set out below:
6.1: General Cancellation and Returns Information:
These general terms and conditions apply to all purchases from Moda Furnishings Ltd website & Telephone sales unless specifically expressed in the product specific return as laid out below
6.2: If you wish to cancel your order please e-mail your details and order reference to firstname.lastname@example.org or call 0161-683-0158. Any order cancellation must be confirmed by email prior to despatch and once despatched the returns policy is as set out below in for the various product categories.
6.3: So as to comply with the UK Consumer Contracts Regulations, all orders (except custom made products i.e. Bespoke Concrete Firepits) have a ‘14 Day Cooling Off Period’. The cardholder is liable for all return shipping costs under this right, please contact our team for advice if you wish to exercise this right.
6.4: Unless confirmed in writing from Moda Furnishings Ltd, all orders must be paid for before delivery. In the event of a custom made item being ordered, this must be paid for in full prior to delivery. Samples may be requested and will be provided at the discretion of Moda Furnishings Ltd. Any shortage of payment will result in the products not being dispatched and Moda Furnishings Ltd reserves the right to charge associated costs incurred in time, carriage (including aborted deliveries), and for the custom made product ordered.
6.4: In addition, all returned / exchanged products including the boxes, (Unless Platinum Delivery was purchased) must be in their ORIGINAL CONDITION i.e. NOT WORN, ALTERED or WASHED, and they must be in their ORIGINAL PACKAGING. N.B. - DO NOT TAPE UP, OR WRITE ON BOXES. Any damage to goods / boxes, or sign of use may result in a reduced refund to the customer. Goods must also be suitably packaged. Customers are advised to obtain and complete a 'certificate of postage' form stamped by the Royal Mail before returning item. Responsibility of the goods remains that of the customer until safely received by Moda Furnishings Ltd and Moda Furnishings Ltd accepts no liability for goods lost or damaged in transit back to our warehouse.
6.5: Should an item arrive damaged, the customer must inform Moda Furnishings Ltd in writing within 1 working day of receipt. Moda Furnishings Ltd will then advise if the customer if they are to return the goods for exchange (in which case we will advise the most efficient transit method for return and the appropriate cost we will reimburse) or if we are to arrange an exchange via our courier Or transports team. All damages / defects must be reported within 1 working day from the date of delivery.